General questions

Q: Do you have 24/7 technical support?

A: Yes, we provide 24/7 e-mail and live chat support.

Q: Can I pay monthly?

A: Some services such as the VPS hosting can be paid on monthly basis while on shared hosting you can have a trial month and then you can renew for 1, 2 or 3 years.

Q: How can I pay?

A: We accept credit cards, PayPal and bank transfers.

Q: Can I host unlimited domains?

A: You can host as many domains as you want on all ScalaHosting plans except for the Mini shared hosting package.

Q: Where are your servers located?

A: We have servers located in two locations in the US (Dallas and New York) and another data center in Europe (in Sofia, Bulgaria). If you opt for one of our SPanel managed VPS solutions, you can also deploy your virtual server in one of 21 locations provided by our partners from AWS and DigitalOcean.

Q: Do you have an up-time guarantee?

A: Yes, we guarantee the server will be up at least 99.9% in any given month. If the up-time is less than 99.9% we will issue a refund for that month.

Q: What is your servers’ configuration?

A: We use dual Intel E5 processors, 512GB RAM and gigabit connectivity. All new servers are SSD-powered.

Q: Do you have daily backups?

A: All managed virtual servers and shared hosting plans come with free daily backups.

Q: How long does it take to activate my account?

A: New accounts are activated immediately unless your order is flagged for a manual verification. In such case we will require more information to verify the order and activate the account which usually takes less than an hour.

Q: Do you allow porn content?

A: We do not allow porn content. We do not allow the following content as well: torrents, proxies, download oriented sites, irc, hacking tools. We do not allow the space on our servers to be used for anything else except for the needs of your website. You can’t upload mp3’s or files from your computer to use our services as storage. Such accounts will be terminated.

Q: Do you have money-back guarantee?

A: We have a 30-days money-back guarantee. No questions asked.

Q: Do I need to pay extra for private nameservers?

A: Private nameservers are included with your VPS or reseller hosting plan.

Was this helpful?

What’s your goal today?

1. Find the right Managed VPS solution

If you’re looking for industry-leading speed, ease of use and reliability Try ScalaHosting with an unconditional money-back guarantee.

2. Make your website lighting fast

We guarantee to make your WordPress site load in less than 2 seconds on a managed VPS with ScalaHosting or give your money back. Fill out the form, and we’ll be in touch.

Please enter a valid name
Please enter a valid website
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

3. Streamline your clients’ hosting experience

If you’re a web studio or development agency hosting more than 30 websites, schedule a call with Vlad, our co-founder and CTO, and see how we can deliver unmatched value to both your business and your clients.


Need a custom cluster or professional advice?

Book a meeting and get a free 30-minute consultation with Vlad, co-founder & CTO of Scala Hosting, who will help you select, design and build the right solution - from a single data center cluster to a multi-region & multi-datacenter high availability cluster with hundreds of servers.

Book a free consultation

4. Learn how to grow your website in 2023

An all-star team of SEO and web influencers are sharing their secret knowledge for the first time in years. Learn about the future of SEO, Web Design best practices and the secrets to getting the foundation for your website to thrive. Watch the exclusive webinar.

An Exclusive Insiders Look Behind The SEO and Web Development Curtain


Working in the web hosting industry for over 13 years, Rado has inevitably got some insight into the industry. A digital marketer by education, Rado is always putting himself in the client's shoes, trying to see what's best for THEM first. A man of the fine detail, you can often find him spending 10+ minutes wondering over a missing comma or slightly skewed design.