Billing – Knowledge base – ScalaHosting

Why my credit card is getting declined?

Rado — Sat, 04 Feb 2017 20:58:15 +0000

If you are not able to pay your invoice and you are getting an error message that the credit card was declined you can do any of the following.

Use another card to pay the invoice.
Pay via an alternative method such as PayPal.
Wait 8-12 hours and try paying again. Make sure you enter all details correctly including your address because our credit cards processor may decline the transaction if you entered wrong information.
Contact your credit card issuer and ask them why the transaction was declined.

Do you support automatic payments?

Rado — Tue, 17 Jan 2017 15:16:44 +0000

We support automatic payments via PayPal subscription and credit cards. You can setup a PayPal subscription once your invoice is generated by logging to your client area at https://my.scalahosting.com -> click on the invoice ID -> click on PayPal subscribe button.

If you are paying by credit card you will be asked if you want the card to be saved in our system for automatic future payments.

What happens if I don’t pay on time?

Rado — Tue, 17 Jan 2017 15:14:08 +0000

We send 3 e-mails to your contact address on file to remind you that you have an unpaid invoice. You have 7 days grace period after the renew date of the service to pay the renewal invoice and avoid a service suspension.

If a service gets suspended you have 30 days to renew/reactivate it before the system terminates it.

How do I upgrade my account?

Rado — Tue, 17 Jan 2017 15:12:51 +0000

If you’re currently using a shared solution, you can get a more powerful plan through your Client Area. You have a total of three solutions to choose from, and if you want to get a significant boost in performance, you can opt for one of our managed VPS packages with guaranteed resources and a dedicated IP. Our billing and support specialists can help you arrange everything and ensure you migrate your project to the new VPS with no downtime at all.

If you have a VPS, you can upgrade its resources anytime too. The upgrade happens immediately upon payment and is fully automated.

How do I pay my bills?

Rado — Tue, 17 Jan 2017 15:11:38 +0000

All your hosting services are managed through your Client Area at https://my.scalahosting.com. After you log in with your username and password, you can see a list of all your ScalaHosting accounts and domains. You’ll see when they expire and what you can do to renew them.