We have servers in three data centers in the US and Europe, and thanks to our partnership with global cloud service providers AWS and DigitalOcean, you can host your website in one of 28 locations spread across the globe.

In addition to providing you with optimized servers in multiple locations, we’ve also invested a lot of time and effort into providing quick support and an excellent overall experience. Our customer service department has built a reputation for blistering response times and efficient resolutions to even the most complicated problems.

Last but not least, your ScalaHosting account gives you many unique features that you won’t find anywhere else. For example, even the cheapest shared plans are equipped with the SShield –  a proprietary security system developed by ScalaHosting that uses artificial intelligence to block almost all known attacks. Our customers also have daily backups that are stored on a remote server to ensure that should something go wrong, they can restore their websites quickly and easily. And if you opt for our managed VPS solutions, you can get SPanel – an all-in-one management platform designed specifically for virtual private server solutions.

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As you may imagine, some issues take longer to resolve than others, but you can rest assured that our technical support experts are doing everything they can to find a solution and will update with detailed information on what’s going on.

A: Yes, we provide 24/7 e-mail and live chat support.

Q: Can I pay monthly?

A: Some services such as the VPS hosting can be paid on monthly basis while on shared hosting you can have a trial month and then you can renew for 1, 2 or 3 years.

Q: How can I pay?

A: We accept credit cards, PayPal and bank transfers.

Q: Can I host unlimited domains?

A: You can host as many domains as you want on all ScalaHosting plans except for the Mini shared hosting package.

Q: Where are your servers located?

A: We have servers located in two locations in the US (Dallas and New York) and another data center in Europe (in Sofia, Bulgaria). If you opt for one of our SPanel managed VPS solutions, you can also deploy your virtual server in one of 21 locations provided by our partners from AWS and DigitalOcean.

Q: Do you have an up-time guarantee?

A: Yes, we guarantee the server will be up at least 99.9% in any given month. If the up-time is less than 99.9% we will issue a refund for that month.

Q: What is your servers’ configuration?

A: We use dual Intel E5 processors, 512GB RAM and gigabit connectivity. All new servers are SSD-powered.

Q: Do you have daily backups?

A: All managed virtual servers and shared hosting plans come with free daily backups.

Q: How long does it take to activate my account?

A: New accounts are activated immediately unless your order is flagged for a manual verification. In such case we will require more information to verify the order and activate the account which usually takes less than an hour.

Q: Do you allow porn content?

A: We do not allow porn content. We do not allow the following content as well: torrents, proxies, download oriented sites, irc, hacking tools. We do not allow the space on our servers to be used for anything else except for the needs of your website. You can’t upload mp3’s or files from your computer to use our services as storage. Such accounts will be terminated.

Q: Do you have money-back guarantee?

A: We have a 30-days money-back guarantee. No questions asked.

Q: Do I need to pay extra for private nameservers?

A: Private nameservers are included with your VPS or reseller hosting plan.