Comments on: My account has been compromised. How do I fix it? https://www.scalahosting.com/kb/my-account-has-been-compromised-how-do-i-fix-it/ All useful information for hosting, billing and sales in one place - ScalaHosting Blog Thu, 19 May 2022 15:35:28 +0000 hourly 1 https://wordpress.org/?v=6.1.1 By: ScalaHosting https://www.scalahosting.com/kb/my-account-has-been-compromised-how-do-i-fix-it/#comment-2625 Tue, 15 Mar 2022 11:29:09 +0000 https://www.scalahosting.com/kb/?p=152/#comment-2625 In reply to ELIAS VELAZQUEZ.

Hello, Elias,
Make sure you check your account’s access logs to try and figure out who uploaded the files. That way, you’ll be able to take appropriate actions. Feel free to get in touch with our technical support experts if you have any further questions.

]]> By: ScalaHosting https://www.scalahosting.com/kb/my-account-has-been-compromised-how-do-i-fix-it/#comment-2619 Tue, 15 Mar 2022 10:36:36 +0000 https://www.scalahosting.com/kb/?p=152/#comment-2619 In reply to Bradley Jones.

Hello, Bradley,
As long as you have the correct login information, you should have no problems accessing your hosting account, regardless of the IP. If issues do arise, feel free to get in touch with our technical support experts who will assist you further.

]]> By: Bradley Jones https://www.scalahosting.com/kb/my-account-has-been-compromised-how-do-i-fix-it/#comment-2202 Fri, 17 Dec 2021 12:13:54 +0000 https://www.scalahosting.com/kb/?p=152/#comment-2202 My current IP is 68.38.87.100 I have a dynamic IP so that may change, if it does I will submit a request for any change

]]> By: ELIAS VELAZQUEZ https://www.scalahosting.com/kb/my-account-has-been-compromised-how-do-i-fix-it/#comment-1828 Fri, 28 May 2021 16:02:47 +0000 https://www.scalahosting.com/kb/?p=152/#comment-1828 some of the sites hosted in our reseller account had files that we didn’t upload, help us to make secure our host

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